Job Description

Job Description

The Villa Service Butler is responsible for providing exceptional personalized service to all Villa Suite guests. A Butler sets priorities, anticipates needs, and simultaneously manages multiple tasks while being detail orientated and courteous. A Butler proactively seeks new ways to impress our VIP guests, creates solutions to problems, and reacts to requests, comments, or challenges efficiently and according to company standards. A Butler is well-organized and conducts him/herself with integrity and accountability at all times.

• Responsible for preparing and setting-up arrival Villas/Suites and/or Gaming Salons according to guest or Host preferences.
• Ensuring all Villa/Suite set-ups, inspections, tours, and restocks are completed according to Villa Services standards.
• Greeting and escorting guests to and from their Villa/Suite and their preferred destinations.
• Performing and facilitating all valet services including but not limited to: unpacking/packing luggage, logging laundry and dry cleaning, pressing and steaming and shoe polishing.
• Arrange all in-room or Spa and Salon services.
• Responsible for all Food & Beverage services in the Villas/Suites and Gaming Salons including: picking-up, delivering, and serving food & beverage orders; bartending; bussing; organizing and coordinating cocktail events or receptions.
• Coordinates transportation pick-ups or drop-offs and procures off-property guest requests.
• Arranges all Concierge and Business Service needs including: booking dinner, spa, salon, golf and show reservations; setting up laptop, printer, or Wi-Fi connections; packaging and shipping; photocopy and printing.
• Must be able to initiate and engage in conversation in a professional and friendly manner while maintaining confidentiality at all times.
• Actively communicates and assists all supporting departments (Ex: Housekeeping, Engineering, Security, Floral/Horticulture, Sound & Video) to gain entry to the guest rooms as needed and reporting guest issues or requests and following up to ensure completion.
• Communicates information received from guests, hosts, peers, and management in a clear and professional manner.
• Maintains the Wynn standards of service with guests and co-workers at all times.
• Looks for opportunities to assist peers, guests, other departments or leaders at all times.
• Solution-oriented, avoids conflict and gossip, stays on task, and promotes teamwork.
• Ensures the Wynn standards of cleanliness and appearance for all areas and maintains a safe and pristine work environment for all.
• Understands safety is a priority and always follows department and company safety and health code standards.
• Knows and adheres to Wynn policies and procedures, embraces company culture, and takes pride in the Resort and amenities.
• Is well-versed in the Resort and Hotel features and services including all outlets, hours of operation, activities, and events available to guests.
• Attends required meetings and training classes and incorporates knowledge gained into daily work practices.
• Performs all other job related duties as assigned.

Qualifications

• Should have at least 2 years of Food and Beverage experience preferable in gourmet fine dining. Good knowledge of food service, wine, and bartending skills.
• Candidate must be able to work efficiently within a team environment. Must be a respectful and courteous team player.
• Must possess a positive, “whatever it takes” attitude and maintain a positive attitude especially during stressful periods.
• Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers.
• Should possess excellent communication skills. Effective listening skills with strong decision-making abilities necessary.
• Must be able to communicate in English with guests, management, and other employees to their understanding. Additional foreign language a plus.
• Must be able to manage multiple tasks and be detailed oriented while maintaining service integrity.
• Must be available to work all shifts and days. Requires a willingness to work beyond the average work day of 8 hours and be flexible to adjust work hours and schedule to cover all shifts of the operation.
• Must maintain the highest level of confidentiality at all times regarding guests and staff.
• Candidate must be well groomed and professional.
• Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities.
• Must be at least 21 years of age or older and must be able to perform all essential functions of the position.
• Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.

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