Job Description

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.

Are you in? Read on for more details about this particular role.

• Redesign and standardize software documentation for end users (including API documentation and Release Notes)
• Work with internal stakeholders like legal, software engineering, compliance, UX/UI teams, and marketing product managers to create and adapt quality guidelines based on business needs
• Gather, analyze, and acquire subject knowledge of products by collaborating with subject matter experts to acquire product samples and product knowledge to ensure thorough understanding of product usage
• Participate in product planning meetings, demos, and reviews to stay up-to-date on software features and enhancements
• Provide engineering teams with hands-on writing support from initial outline, and rough procedures, to final documentation
• Own and drive all Content Management System relevant process steps to support the creation of the multilingual language set

• Proficiency in the following applications:
  • MadCap Central
  • MadCap Flare
  • Sharepoint
• Proficiency in HTML/CSS
• Familiarity with API documentation tools (e.g., Swagger, Postman) and developer documentation processes
• Basic understanding of programming concepts and languages (e.g., Python, JavaScript) is a plus
• Proven ability to identify opportunities for improvement (within team's span of control)
• Demonstrated ability to juggle multiple timelines/priorities
• Proactive and strong communication skills
• Proven ability to collaborate within a team environment, supporting others and asking for support, as needed
• Demonstrated ability to connect and network cross-functionally to understand key stakeholders by project.
• 3 years or more creating software documentation for end users

Education Required:

• Bachelor's degree in Technical Writing, English, Communication, Information Systems, Software Development, or related field
• SCRUM Master Certification'

This role is posted at two levels based on experience:

• Level I: 0-3 years creating software documentation for end users
• Level II: 3+ years or more creating software documentation for end users
• Level III: 5+ years creating software documentation for end users

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