Position at DX1 Platform
Salesforce Administrator
Hybrid Role - 3 days onsite in Norfolk, VA; 2 days remote
Recreational Dealer Solutions, a Dominion Enterprises company, is seeking a Salesforce Administrator to join our Norfolk, VA team. As Salesforce Administrator, you will maintain and support our Salesforce, Certinia, and AppExchange applications. This role will serve as a primary contact for internal users, ensuring seamless system performance, data integrity, and end-user support. You will work closely with business systems and operations teams to improve processes and enhance the user experience.
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What You’ll Do
Administer Salesforce, Certinia, and AppExchange applications
Manage user accounts, profiles, roles, and permission sets to ensure appropriate access and security
Respond to end-user issues and training requests
Maintain system metrics to monitor usage and data quality
Identify usage issues and develop functional and technical communication plans to address them
Partner with management to analyze problems, recommend corrective actions, and implement solutions
Collaborate with vendor partners to design and deliver integrated and scalable Salesforce solutions
Maintain enhancement and issue logs; act as the initial point of contact for internal requests, issue resolutions, and trainings
Implement and maintain complex sales and service workflows, including flows, validation rules, and other automation tools
Oversee data integration and quality processes
Monitor and maintain system security and data access policies in alignment with organizational compliance standards
Support release management processes including sandbox testing, deployment coordination, and change documentation
Build and maintain custom reports and dashboards to support operational insights and decision-making
Document configuration, processes, and best practices to support scalability and knowledge sharing
Provide training and one-on-one support to users
What You Bring To The Table
BS/BA degree preferred, or equivalent professional experience
Experience administering and/or developing in a Salesforce environment
Salesforce Administrator Certification is preferred
Demonstrated ability to test, implement, and document Salesforce system changes independently
Excellent communication skills, with the ability to translate technical concepts for diverse audiences
Detail-oriented with strong analytical and problem-solving skills
Strong Microsoft Excel skills (formulas, pivot tables, etc.)
Effective time management and organizational skills
Adaptability in fast-paced, dynamic environments
Familiarity with project management tools and methodologies is a plus
Why You’ll Love It Here
Work with a collaborative and supportive team
Contribute to impactful systems that drive operational efficiency
Opportunity to grow your Salesforce skillset and business acumen
Benefits for full-time employees include medical, dental, vision, flexible spending account; 401k, company match up to 4% fully vested on day one of employment; paid vacation, company holidays and sick leave; corporate discount opportunities.
This role offers a compensation of approximately $85,000 / annually. Compensation factors include geography, experience, education, job demands, job market, etc. Additional benefits for full-time employees include medical, dental, vision, flexible spending account; 401k, company match up to 4% fully vested on day one of employment; paid vacation, company holidays and sick leave; corporate discount opportunities. This job posting will stay open until the position is filled or deemed to be no longer necessary.
About DE
Dominion Enterprises (DE) is a privately held data services and software services conglomerate offering client solutions through stand-alone businesses serving several verticals including automotive, hospitality, franchise, real estate and powersports. Our customers rely on our B2B products and services through DataOne Software, Dominion DMS, Activator Dealer Solutions, Dealer Specialties, Cross-Sell, Travel Media Group, Franchise Ventures, PrimeStreet, and Recreational Dealer Solutions. DE is headquartered in Norfolk, Virginia. We are proud of our collaborative, innovative, team-oriented work environments, excellent career enrichment opportunities, community service opportunities, competitive earnings, and comprehensive benefits package including a generous 401(k) plan. DE is an equal opportunity employer and supports a diverse workforce, and is a drug-testing employer.
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