Job Description

With 50 years of unwavering passion for quality, Norman Window Fashions is among the world's largest and well-respected manufacturers of window coverings. Our long-standing commitment to quality and craftsmanship have made us the number one choice for homeowners who demand only the best.

We are seeking a self-motivated receptionist who thrives in a professional business environment. This individual must have excellent communication skills and be highly organized in order to meet deadlines.

Duties will include but are not limited to:

• Greet visitors and employees, assist with entry, and open doors as needed.
• Manage all visitor interactions, including handling unscheduled visits professionally.
• Ensure all visitors check in using the iPad Receptionist app and notify staff of their arrival.
• Open and close the showroom daily.
• Answer phones and transfer incoming calls to the appropriate department.
• Develop a basic understanding of the company's product lines, internal order system, and website.
• Respond to basic customer inquiries via phone.
• Accept office deliveries and notify appropriate staff to receive product.
• Assist with processing order templates and custom color swatches sent to La Palma.
• Serve as a backup for monitoring and responding to new customer lead emails.

Requirements:

• 1-2 years of receptionist experience preferred
• Must be detailed oriented and have excellent follow-through skills
• Must have outstanding communications skills (verbal and written)
• General proficiency in Microsoft programs, i.e. Word, PowerPoint, Excel, Outlook, Teams
• Excellent customer service skills
• Excellent organizational skills
• Able to multi-task with multiple priorities and deadlines

Benefits:

• Will be eligible for benefits after 30 days of employment (Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance, etc.)
• Paid Time Off and Paid Holidays
• 401K with Company match after 1 year of employment

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