Job Description
This is a remote position.
Work Schedule:
- Monday to Friday, 9:00 AM - 6:00 PM Florida time with a 1-hour unpaid break
Position Summary
The IT Manager is responsible for managing and optimizing all technology infrastructure, software platforms, and cloud applications used by the company and our client businesses. This role ensures system reliability, security, and integration across platforms while delivering client-facing IT support, platform reviews, and optimization services. The IT Manager also leads IT-related projects, including system implementations, migrations, and process improvements, while overseeing vendor relationships to ensure cost-effective, high-quality solutions. In addition, the IT Manager is expected to research and implement innovative technologies, including AI-driven tools, to improve automation, efficiency, and client service delivery, ensuring alignment with overall business goals.
Technology Oversight & Systems Management
- Manage technology systems for the company and its affiliated businesses, and client businesses, including cloud-based applications, accounting/tax platforms, and integrated business systems.
- Oversee and optimize platforms such as Office 365 (Outlook, Teams, Planner, SharePoint), HubSpot, and other accounting/tax platforms.
- Manage web services including website updates, hosting, and performance optimization.
- Ensure systems are configured for maximum performance, compliance, and efficiency.
- Oversee technology lifecycle management, including upgrades, replacements, and migrations.
- Evaluate emerging technologies to ensure systems remain modern, scalable, and aligned with business needs.
- Develop and maintain scalable infrastructure to support organizational growth, mergers, and acquisitions.
- Collaborate with leadership to provide IT input during due diligence and integration phases of M&A activity.
- Support technology components of Requests for Proposals (RFPs), including vendor evaluations and requirements gathering.
IT Support & Client Services
- Provide IT support for the company, including troubleshooting, system setup, and maintenance.
- Manage onboarding and offboarding procedures for user accounts and system access.
- Deliver proactive IT services such as platform reviews, optimization, and technology strategy recommendations.
- Ensure accurate ticket tracking, SLA adherence, and timely resolution of IT issues.
- Support users across different time zones, ensuring reliable uptime and accessibility.
System Administration & Security
- Oversee user account management, permissions, and licensing for all platforms.
- Ensure compliance with cybersecurity best practices and data protection standards.
- Oversee data security protocols, backups, and access management.
- Administer network systems including configuration, monitoring, and maintenance.
- Implement disaster recovery and system backup solutions to ensure business continuity.
- Monitor systems for reliability, uptime, and security vulnerabilities.
- Oversee relationships with software, hardware, and service vendors to ensure quality, cost-effectiveness, and contract compliance.
- Evaluate new vendors and technology partners for potential adoption.
Software & Infrastructure Management
- Support software platforms and ensure license compliance and functionality.
- Lead infrastructure projects and ensure business continuity planning.
- Manage data and system migrations, including planning, execution, and validation to minimize disruption.
Innovation & Development
- Support website and mobile app development, maintenance, and integrations with internal and client systems.
- Lead product and service development initiatives by aligning technology solutions with business needs.
- Research and implement AI-driven solutions to improve efficiency, automation, and client service delivery.
Client Services
- Provide IT support for the company and its affilliated businesses, and our client businesses, including troubleshooting, system setup, and maintenance.
- Manage client onboarding and offboarding procedures for user accounts, licensing, and platform access.
- Deliver platform reviews, customization, and optimization services to improve client efficiency and performance.
- Ensure client IT support tickets are tracked and resolved within SLA timelines.
- Provide recommendations on technology strategy, integrations, and process improvements to meet client needs.
- Collaborate with client stakeholders to align IT services with business objectives.
- Act as a trusted advisor for clients, ensuring reliable uptime and proactive issue prevention.
Ideal Candidate Profile
The ideal candidate for this role will bring a combination of technical expertise, leadership capabilities, and a client-focused mindset. In addition to core IT management experience, the ideal candidate will demonstrate:
- Proven ability to solve complex technical problems with a proactive and analytical approach.
- Strong communication skills with the ability to clearly explain technical concepts to non-technical users.
- Experience managing multiple projects simultaneously while meeting deadlines and maintaining quality.
- A detail-oriented and service-focused approach to supporting both internal teams and client businesses.
- Demonstrated success working with remote teams and supporting users across different time zones.
- A growth-oriented mindset with interest in innovation, continuous improvement, and staying ahead of emerging technologies.
Required Skills & Experience
- Microsoft 365 Administration – advanced skills with Outlook, Teams, SharePoint, and Planner.
- Experience with CRM platforms, specifically HubSpot administration and management.
- Cybersecurity & compliance – experience with data protection, access management, and disaster recovery planning.
- Experience with cloud platforms (Microsoft 365, Azure, Google Workspace).
- Website Administrator – experience with WordPress or similar platforms, including hosting, updates, and performance optimization.
- Experience with social media platforms for administration, integration, and optimization.
- Ability to serve as administrator for accounting & tax software, including QuickBooks Online and Intuit ProConnect.
- Infrastructure management – administering networks, monitoring system performance, and ensuring license compliance.
- User lifecycle management – experience with onboarding/offboarding procedures for users and systems.
- Helpdesk / remote support tools – familiarity with Freshdesk, ConnectWise, or similar ticketing systems.
- Mobile & app development support – experience contributing to mobile app or product/service development.
- Strong troubleshooting skills in Windows environments, system setup, and maintenance.
- Strong project management skills to handle multiple initiatives.
- Client-focused approach with experience providing IT support and platform optimization.
Certifications (Preferred)
- HubSpot Administrator Certification.
- Website Administration Certifications – e.g., WordPress, web development, or related platform certifications.
- Microsoft Certifications – e.g., Microsoft 365 Certified: Administrator, Azure Administrator, or similar.
- Google Certifications – e.g., Google Workspace Administrator, Google Cloud Certified.
- CompTIA Certifications – A+, Network+, or Security+. - ITIL Foundation Certification.
- Project Management Certification – such as PMP or Agile/Scrum.
Independent Contractor Perks
- With HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
ZR_27951_JOB
Job Tags
Permanent employment, Full time, Contract work, For contractors, Work at office, Immediate start, Remote work, Work from home, Monday to Friday,