Job Description

Why Ballys

Ballys Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Ballys owns and operates 19 casinos across 11 states along with a golf course in New York and a horse racetrack in Colorado and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle UK expands its international reach. It also owns Bally Bet a first-in-class sports betting platform Bally Casino a growing iCasino platform Ballys Interactive International division (formerly Gamesys Group) a leading global interactive gaming operator and a significant economic stake in Intralot S.A. (ATSE: INLOT) a global lottery management and services business.

With 11500 employees its casino operations include approximately 17700 slot machines 630 table games and 3950 hotel rooms. Ballys also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

The Role:

Casino Host is responsible for developing and maintaining valuable relationships with players through marketing promotions offers programs while delivering exceptional guest service.

Responsibilities:

• Assists in resolving guest opportunities conflicts and complaints on behalf of the Company in a fair and equitable manner.
• Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business.
• Attracts and manages customers through weekly telemarketing and in person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements including rooms food beverages and assist with special requests.
• Proactively seeks out new business on casino floor introducing the benefits of and soliciting enrollment for the Marquee Rewards program.
• Highly knowledgeable of credit procedures if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.
• Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well during special events.
• Resolves guest opportunities conflicts and complaints on behalf of the Company in a fair and equitable manner.
• Utilizes telemarketing correspondence referrals email and events to solicit and grow existing business.
• Achieves departmental sales and growth goals.
• Develops in-house invitation lists for special events and other significant hosting events.
• Enthusiastically supports actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
• Attends and aids in the coordination of special events.
• Monitors patron activity and profitability of all assigned players.
• Maintains the confidentiality of player information including but not limited to personal information such as name address contact information level of play wins losses number of visits etc.
• Adheres to all Corporate and local policies procedures and operating guidelines.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

Qualifications:

• Bachelors degree (B.A.) from four-year college or university; or minimum of five (5) years customer service experience and/or training; or equivalent combination of education and experience.
• Must have a minimum of one (1) year Casino Guest Service experience including but not limited to Player Development Slots or Table Games.
• One (1) year of hosting experience with adequate customer following preferred.
• Must be able to maintain confidentiality and a high level of professionalism at all times.

Whats in it for you:

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical dental and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

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