Job Description

 

Founded in 1975, the East Bay Asian Local Development Corporation (EBALDC) is a pioneering social enterprise with deep roots in the Asian and Pacific Islander communities of the East Bay. We serve diverse populations by creating healthy, safe, and vibrant neighborhoods through community-centered development.

EBALDC generates over 75% of its revenue from earned income, operating across real estate development, property management, social services, and professional consulting. Our work spans corporate programs, subsidiaries, and partnerships with both public and private sectors.

We believe lasting change starts with the people who live in our neighborhoods. Through leadership development, network building, and co-
designed solutions, we equip residents with the tools to shape their own communities—unlocking collective power for long-term impact.

About this Role
Do you enjoy helping people feel welcomed, supported, and part of a thriving community? Join EBALDC, a community-based nonprofit dedicated to building healthy, vibrant, and affordable housing in Oakland and the East Bay. We’re seeking a full-time Desk Clerk at our historic San Pablo Hotel to provide excellent customer service while supporting residents, staff, and visitors through organized administrative oversight
and smooth community operations.

Schedule: CAH M-F 8-4pm OR 12am-8am

Why You’ll Love This Role
You’ll be the friendly, organized hub of our building—helping residents feel supported, assisting staff in maintaining smooth operations, and ensuring every visitor has a positive experience. This role combines administrative responsibilities with a strong customer service focus, so you’ll be contributing to both operational efficiency and community satisfaction.

What You’ll Do

• Serve as the primary point of contact for residents, staff, and vendors, providing responsive, professional, and helpful customer service.
• Maintain accurate records, logs, and reports on daily activities, incidents, and resident interactions.
• Coordinate and submit maintenance work orders, follow up to ensure completion, and communicate updates to residents as needed.
• Assist residents with documentation, recertifications, and compliance-related inquiries in a supportive and clear manner.
• Help plan and support community events, workshops, and resident programs to foster engagement and a welcoming environment.
• Enforce building policies and house rules fairly, while addressing resident concerns with tact and professionalism.
• Support office operations, including answering phones, managing correspondence, and updating internal systems efficiently.
• Collaborate with Property Management to ensure operational workflows are smooth and resident-focused.

What We’re Looking For

• Minimum 1 year of experience in an administrative, desk clerk, or customer service-oriented role.
• Strong organizational, communication, and computer skills.
• Ability to handle multiple tasks, prioritize work, and remain calm under pressure.
• Comfortable working with diverse populations and providing excellent customer service at all times.
• Knowledge of HUD guidelines or nonprofit housing programs is a plus.

Physical Requirements

• Ability to sit, stand, and bend throughout the shift.
• Lift and carry up to 20 lbs.
• Use standard office equipment and security systems.

Salary Range: $39,000 – $42,000 annually

Why EBALDC?
At EBALDC, you’ll be part of a mission-driven team creating a stronger, healthier Oakland. If you’re organized, proactive, and enjoy combining administrative excellence with outstanding customer service, we want to hear from you.

Benefits and Other Information:

EBALDC offers excellent benefit. EBALDC pays up to 100% of employee premiums and 60% of dependent premiums for Medical, Dental, Vision, LTD and Life, EAP, Retirement, Paid Time Off, CA Paid Sick Leave, Holidays and Wellness Days off for all eligible employees.

Equal Employment Opportunity : Equal employment opportunity in full compliance with applicable law will be provided to all persons without regard to age, marital status, religion, gender, sexual orientation, gender identity, race, creed, color, national origin, mental or physical disability (including but not limited to AIDS and ARC) military or military veteran status, or other characteristics protected by law.

Diversity, Equity, and Inclusion (DEI):   We believe our commitment to building healthy, vibrant and safe neighborhoods through community development is strengthened when we pursue diversity, equity, and inclusion as both agency values and practices.

This position qualifies for the federal Public Service Loan Forgiveness (PSLF) program. As a nonprofit employer, EBALDC is a qualified organization under the PSLF program, which may allow eligible employees to receive forgiveness on certain federal student loans after meeting program requirements.

**All candidates will be subject to a background check as a condition of employment**

Please NO PHONE CALLS! 

Job Tags

Full time, Live in, Work at office, Local area, Shift work, Night shift, Afternoon shift,

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