Job Description Summary - Work From Home- OK and FL HIRES
Provide customer support to consumers via telephone and/or Internet, e.g., instant message, email. Handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty or billing/payment. For product or service-related issues, will move customer to appropriate Product Support Specialist.
Job Description
GENERAL DUTIES & RESPONSIBILITIES
• Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department.
• Processes a high volume of consumer inquiries of our products and services and resolves a targeted percentage of those inquiries.• Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.
• When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge.
• Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
• Updates customer information and ensures accurate entry of contact information.
• Meets standards of job, such as quality standards, adherence to schedule and average handle time.
• May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer.
• Other related duties assigned as needed.
...Qualifications Required: ~ Currently enrolled in the first year of a Masters program in Human Resources, Labor Relations, or MBA with HR focus. ~ Minimum 1 year of professional HR experience . ~ Strong communication skills and ability to build relationships...
...list eligibility for this classification, before applying for the position(s), you must first take and pass the Correctional Case Records Manager Exam . Individuals who are eligible for a Training and Development assignment may also be considered for this...
...CAO bread procedures for working and writing bread orders Build and maintain GMC product displays following store planograms, seasonal guidelines, and store management Bale cardboard regularly and maintain the backroom clean, organized, and free of clutter to ensure...
...innovation. About the Role We are seeking a reliable, adaptive, and detail-oriented Cash Management Analyst to support our finance team. This entry level role is ideal for someone who thrives in a data-driven environment and is passionate about automation,...
...Clearance Do you enjoy learning about new technologies and how they can be used to provide cutting edge services to the Air Force and DOD customers? If so, then look to join the Stellar Innovations and Solutions team! The selected applicant will become part of an...